Shipping policy

Processing Time:

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method chosen.
  • Estimated delivery times depend on the selected shipping method and your location. While our processing time is 1 to 2 business days, delivery times vary by carrier and destination.

Shipping Options:

  • We offer several shipping options, including standard, expedited, and express services. Delivery times and costs will be shown during checkout.

Domestic Shipping:

  • We currently ship to all addresses within the US. For any regions that may experience delivery delays, such as remote areas, shipping times may vary slightly.

International Shipping:

  • International shipping is available. However, please note that customs, duties, and additional taxes may apply and are the responsibility of the buyer.

Order Tracking:

  • Once your order has shipped, you will receive an email notification containing tracking information so you can monitor the status of your shipment.

Shipping Issues:

  • If you experience any issues with your shipment, please contact us at bsullivan@pokeaxios.com, and we will work with you and the carrier to resolve the matter as quickly as possible.

Address Changes:

  • Please ensure that your shipping address is correct before placing your order. If you need to change the shipping address, contact us immediately. We will do our best to update the address if the order hasn’t been shipped.